# Repairs

> Source: <https://fulcrumpos.com/repair-management/>. Page last modified: 2026-10-31T23:15:02+00:00.

Repair management

# Keep repair tickets connected to your counter.

Track devices, deposits, estimates and progress in Fulcrum. Give staff a repair record they can follow from intake through pickup, with links to the transactions that matter.

[See repair management](https://fulcrumpos.com/contact-us/)

[Request pricing](https://fulcrumpos.com/pricing/)

## The details your staff needs, in one ticket.

### Record the intake

Attach the customer and record the device, repair description, serial number and deposit. Keep the ticket connected to its intake transaction.

### Follow the work

Track diagnosis, client approval, work in progress and ready-for-pickup status. Record estimates, labor costs, staff assignment and updates as the job moves forward.

### Close the loop at pickup

Bring a ready repair into checkout, complete the pickup and retain the link to its pickup receipt. Staff can return to the ticket when a customer has a question.

## A repair workflow your counter can follow.

1. **Check in the device.** Choose the customer, describe the issue and record the intake details and deposit.
2. **Diagnose and estimate.** Assign the work, record the estimated cost and update the ticket.
3. **Record approval and progress.** Track the client-approval stage and keep staff notes with the repair.
4. **Mark it ready.** Move the ticket to Ready for Pickup when the work is finished.
5. **Complete the pickup.** Process pickup through the POS and keep the completed repair linked to its transaction.

## Repair history without a separate paper trail.

Customer profiles bring repair tickets into the same working context as purchases, preorders and store credit. Ticket updates and linked receipts help staff answer questions without starting over.

Explore [customer accounts, store credit and loyalty](https://fulcrumpos.com/loyalty-and-rewards/) alongside repairs. For the retail side of your counter, see [catalog and inventory tools](https://fulcrumpos.com/catalog-and-inventory/) and [scheduled in-store sales](https://fulcrumpos.com/scheduled-sales/).

### Can we see our repair workflow before switching?

Yes. Bring your intake, deposit and pickup process to a demonstration so we can show how it fits Fulcrum.

### Can you help us move open repairs?

Migration help is free. We’ll review your current records and agree on what can be imported and what needs a separate handoff before cutover.

See [Fulcrum pricing](https://fulcrumpos.com/pricing/), learn about [Shopify integration](https://fulcrumpos.com/shopify-integration/), or plan your [migration](https://fulcrumpos.com/migrate-to-fulcrum/).

[Show us your repair process](https://fulcrumpos.com/contact-us/)